Discusses the need for subject-matter experts who understands that purity of content must be coupled with ensuring that the participants actually learn. Looks at ways to leverage and circulate intellectual capital within an organization. (JOW)

Some training failures may be attributed to lack of recognition that learning is a social activity and that collective learning results in communities of practice. The experiences of Dede Miller at Xerox Corporation and the gap that separates learning theory and common training practice show how hard it is to apply new approaches to workplace…