Sales, service, and production activity training programs might benefit from utilizing the matrixed reference piece, an inexpensive information and reference organizer well adapted to comparative procedural concepts. (Author/LH)

An explanation of the way learning materials are developed at the American College is offered as a model for trainers developing their own materials. Personnel functions, the development of the construct lesson plan, and a videotape project are discussed. Suggestions for the individual trainer are offered. (EC)

Reviews what stress is and how it affects people. Describes some company programs in stress management, and examines implications of stress training for trainers. (CSS)

The article discusses micro-training needs and various possible solutions, including existing programs, self-study programs, special assignments, field trips, coaching, seminars and workshops, university programs, and professional conventions and conferences. (MF)

All organizations need someone who is clearly responsible for training people to do their present tasks properly, educating certain employees so they can assume greater responsibilities in the future, and developing people and entire organizations for the future. (CT)