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Communication Skills	2
Training Methods	2
Adult Education	1
Behavior Change	1
Employer Employee Relationship	1
Employment Potential	1
Inservice Education	1
Interpersonal Competence	1
Job Skills	1
Observational Learning	1
Program Descriptions	1
Role Models	1
Role Playing	1
Supervisory Training	1
Training	1
Videotape Recordings	1
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Training

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Ganzel, Rebecca	1
O'Connor, Terence	1

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Journal Articles	2
Opinion Papers	1
Reports - Descriptive	1

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Hard Training for Soft Skills.

Ganzel, Rebecca – Training, 2001

Suggests that training employees in the soft or people skills is the same regardless of the type of job. Provides a step-by-step approach to training analytical people in the soft skills. (JOW)

Descriptors: Adult Education, Communication Skills, Employment Potential, Interpersonal Competence

How to Set Up, Run and Evaluate a Training Program Based on Behavior Modeling Principles.

O'Connor, Terence – Training, 1979

The author describes the behavior modeling program for supervisors at St. Luke's Hospital in New York City. The program involves writing scripts to model supervisory behavior in problem situations, videotaping the behavior, and evaluating supervisory learning from before-and-after tapes. (MF)

Descriptors: Behavior Change, Communication Skills, Employer Employee Relationship, Inservice Education