Gives specific recommendations for the effective use of behavioral objectives in planning, designing, delivering, and evaluating training. (SK)

The author notes that before any training takes place, managers must know their responsibilities as advisors, coaches, reinforcers, and positive models. They must understand that, if they fail to fulfill those roles, their subordinate supervisors probably will not use their new skills on the job. (SSH)

If management's motives are clearly aimed at improved performance for individual and organizational growth, and if the process is applied faithfully both in spirit and in action, a measurable return on investment is virtually guaranteed. Therefore, the author calls for an effort that would integrate the performance-evaluation process into an…

The twelve characteristics of an ideal training course discussed in the article are based on the workshop course Criterion-Referenced Instruction: Analysis, Design and Implementation by Bob Mager and Peter Pipe. Behavioral objectives, provision for student differences, practice, feedback, diverse materials, and progress information are some of the…