Offers a selective bibliography, covering the last 25 years, of articles on how to write instructions for using computers. Contains sections on planning computer documentation, computer manuals, and online documentation. (JAD)

Argues that the development of software documentation should be fully integrated with the overall development of new software products. Suggests that, when technical communicators become full members of the development team, they will not cease to communicate but will be able to add communications value to the product as well as to the…

Presents a 10-step procedure for selecting the computer software needed to author and deliver online documentation. (SR)

Notes that many companies want to reduce paper documentation necessary to support their products. Maintains that, if technical communicators are to avoid being downsized out of a job, they must build on their existing communication skills and move toward product design, helping to produce products so obvious that they need no manuals. (SR)

Argues that traditional methods of testing software products leave too little time for major modifications and that in-cycle usability testing is required. Reports a study of environmental factors that constrain such testing. Concludes that it is not yet routine because of budget and staff limitations, lack of performance standards, and untrained…