Reviews typical software testing activities and then compares those activities to technical editing activities. Shows that by providing quality assurance through content editing, technical editors add value to the information development process and help give users the quality content they deserve. Concludes that product information must go…

Describes how, by adapting software inspections to assess documentation and code, technical writers can collaborate with development personnel, editors, and customers to dramatically improve both the quality of documentation and the very process of inspecting that documentation. Notes that the five steps involved in the inspection process are:…

Surveys 28 expert technical editors regarding their views on editing and how computer-based tools could aid their work. Finds that the editing environment, the process of editing, the skills involved, and the errors found all influenced the types of tools need. Names tools the editors used and suggests others that should be developed. (SR)