Students pick up technology faster than their teacher's. So when it comes to troubleshooting technical headaches in the classroom, it's not surprising that schools are turning to their own best resources--the students themselves. Whether staffing a "genius bar" in the media center or troubleshooting a balky projector, students at some schools are…

The new faces on the help desk are younger, work for cheap, and may be the tech savviest in the building. This article describes how two IT training programs are teaching students valuable technology skills while providing schools with a much-needed lift to their troubleshooting teams. The programs--Generation YES and Mouse Squad--put students at…