The recent pandemic resulted in significant changes in workplaces that saw people come to live and work differently. What was previously experienced and understood to be the 'workplace', along with associated work practices, has shifted and the construct of the workplace has become multiple as more people work remotely. We propose that these…

This article explores the work of conductors to develop an understanding of verbal feedback in the context of professional-level big band orchestras. A big band conductor must have strong musical and social skills to guide a big band to the performance level. This qualitative study is based on Vygotsky's theory of learning as a social process. The…

Despite the number of studies confirming a high degree of unpredictability in managerial work, little is still known about how managers' workplace learning happens within organisations in such circumstances. This paper therefore aims to contribute knowledge about managers' learning in managerial practice when work is unpredictable, by…

Health services organisations are increasingly incorporating patient engagement strategies as a form of quality improvement. Such strategies take form in programmes where organisations partner with patients in order to learn from their experiences and thereby change how services are designed, delivered, and implemented. In this study, we examined…