A model is provided for staffing telephone reference operations which allow for the balancing of staffing requirements and reference delivery standards. Telephone service is assumed, but it should be equally applicable to any reference queuing situation. (Author)

Traces the development of a new library/information center at the headquarters of the Aluminum Association, Inc., from the original idea through the first year's activities and accomplishments. Topics addressed include setting priorities, budgeting, establishing services, and selecting a computer based management system. Special library standards…

Reports on Commonwealth Scientific and Industrial Research Organization (Australia) efforts to establish library staffing standards by use of statistics on current library operations and comparison of figures for number of libraries. Research methodology, use of mathematical models, factor analysis and regression analysis, and measures of…