A technique developed to collect statistics on reference and information services and library-staff time utilization is described. This technique consists of taking continual inventory of actifities and recording them on a specially designed service record card. (5 references) (Author/NH)

Presents marketing as an attitude, an approach, and a set of tools, techniques, and concepts that can be applied to the professional development of librarians. (FM)

The functions of The President's Committee on Employment of the Handicapped are described. Suggestions of ways in which special libraries can help to further the Committee's efforts are explained. (Author)

The activities of information analysis centers are described and their relationships with libraries are explored. (AB)

Efficiency can be determined fairly well by cost measures, but it is impossible to measure the total service impact of library operations. Effectiveness in library terms is to provide the highest possible level of service within the limits of the available resources. (22 references) (Author/SJ)

Investigates the provision of library services via satellite, explains briefly the operation and advantages of communication satellites, and discusses the various telecommunications equipment and services which, when coupled with satellite transmission, will enhance library activities. Demand trend projections for telecommunications services…

A study of the role of library technicians leads to several recommendations for improved library services. (AB)

Reduced library budgets increase the importance of free cartographic material for map collection development. The author discusses sources of free materials, such as government agencies, foreign embassies, and chambers of commerce, and explores the development of an exchange program of duplicates. (Author)

Most municipalities do not have bibliographic control and checklists of their publications. Because of the complexity of the subject, and major obstacles in locating materials of interest to their clientele, reference librarians need to understand the benefits of documents and locate sources for them. (10 references) (Author/DH)

A statistical survey was made of the general condition and problems of the museum library, using a questionnaire sent to a random sample of 856 historical, art, science, and other museum libraries. (Author)

Guidelines are presented to assist the library consultant to determine what services, facilities and resources management requires its library or information center to provide. These guidelines can also be used for self-evaluation of an existing library or information center. (2 references) (Author/NH)

Lists the complete texts of resolutions discussed and voted on in the final general session and those voted on by paper ballot. Whether each resolution passed or failed is also noted. (JD)