Discusses management of two interdependent domains of inner behavior in the micro-information environment: voluntary or affective skills and intellectual or cognitive skills. Examples are given under six principles for boosting motivational level of user of information services: affective knowing, social facilitation, affective Zeigarnik effect,…

Statistical analysis of data evaluating the effects of a bibliographic instruction program on college students' library-related behavior--changes in library usage, attitude toward libraries and librarians, understanding of basic library skills--indicates that students scored significantly higher on posttest than on pretest. Sample test questions…