Discusses systemic and individual racism within society and within higher education and considers its effects on the behavior and attitudes of librarians of color and their white colleagues. Highlights include institutional challenges; recruitment; job satisfaction; retention; and racism. (Contains 24 references.) (LRW)

Discussion of the development of the discourse of diversity highlights a report from the Librarian's Association of the University of California that addressed cultural diversity in academic libraries. Topics discussed include developing culturally diverse collections; access; reference services; bibliographic instruction; and recruitment,…

Discusses three major roles of the academic library reference department manager: managing reference personnel, including training, communication, performance evaluation, and conflict resolution; implementing new technologies, including assessment of users' needs; and leadership and planning for future changes, including strategic planning,…