A pilot survey of academic reference librarians in Nevada determined that 74% of those identified as second-career librarians cited prior work experience as influencing their present approach to work. Effects noted were service orientation, subject expertise, teaching skills, "information provider" philosophy, empathy, and interviewing…

In a study of library use and research behavior, 91 undergraduate and 68 graduate business students at California State University San Marcos were surveyed and observed for query formulation and task assignments, prereference process expectations, and postreference process responses. Findings support past research by pointing to user impatience…

Explores library-user infatuation with electronic resources, the rapid growth of electronic resources and their impact on traditional reference services, and reference services in an electronic society. Discusses a survey of 200 academic libraries investigating electronic resources and their impact on library personnel, especially on…

Analysis of user surveys at Texas A&M University indicated service is rated highest at the reference desk with 80.4% satisfied, while 55.3% found what they needed at the information desk and 55.3% in the database room. Although the information desk referred 62.5% to other sources, only 46.4% were satisfied with the referral. Includes survey…

The average age of students at Governors State University (GSU) in Illinois is 36. A study of 50 nontraditional graduate students at GSU examined their perceptions of their library research skills. This article reports on the survey findings, discusses older students and library automation, and makes recommendations for future nontraditional…