Discusses philosophical issues and human elements in reference desk scheduling for public and academic libraries, highlighting institutionalization of a desk scheduling policy, the relationship between scheduler and schedulee (impartiality, consistency, flexibility, collegiality, diplomacy, dedication to reference service), and conflict management…

Discusses censorship of the arts and humanities in libraries. Highlights include statistics regarding school and school library challenges; reactions to controversial art in public places; Madonna's book "Sex" and the resulting protests; and what librarians can do, including materials selection policies. (LRW)

Discusses the benefits of creating a collegial environment for library reference staff, highlighting application of the "Golden Rule," supervisor's role, policies and procedures, barriers to success (lack of communication, competitiveness, conflict, dictatorial supervisors, envy, burnout, lack of reward), collegial education and…