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McCann, Linda; Wallach, Ruth – Reference Librarian, 1999
Discusses new technologies and the value of one-on-one personalized interaction in the reference environment and reports results of an informal survey of practitioners that investigated their views on the influences of theoretical models and new technologies on reference service. Highlights include collection development; interpersonal relations;…
Descriptors: Interpersonal Communication, Interpersonal Relationship, Librarian Attitudes, Library Collection Development