Outlines strategies academic librarians can incorporate to develop effective Web-based tools for library instruction. Topics include Web page design; content; technical and copyright issues; usability and evaluation; site maintenance; Web coding tools; and examples from the University at Albany and the Texas Information Literacy Tutorial (TILT) at…

Discusses library reference services. Topics include the historical development of reference services; instruction in library use, particularly in college and university libraries; guidance; information and referral services and how they differ from traditional question-answering service; and future concerns, including user fees and the planning…

Considers trends in measurement and evaluation of reference service and summarizes research findings on the importance of reference work, library clientele, reference questions, duties of the reference librarians, and the effectiveness of reference service. Measures for the organization and performance of reference work, the adequacy of reference…

This study reviews the literature on the evaluation of bibliographic instruction in academic libraries from 1980 to 1993. Four main issues are discussed: (1) the reasons why librarians are evaluating; (2) to what degree they are evaluating; (3) what specific aspects they are evaluating; and (4) which methodologies are being used. Contains 89…

Describes a collection development project to assess the African American materials in the Georgia State University library from an interdisciplinary point of view that grew into a continuing strategy of collaboration. Highlights include bibliography checking; individual and group initiatives; local library cooperation; and budgetary support.…

Examines the impact of institutional evaluation on Mercy College (New York) library's bibliographic instruction program and its evolution into an information literacy program responsive to changes in student demographics, curriculum content, assessment methods, and communication technologies. Topics include course-integrated instruction,…

Includes four articles that discuss the evaluation of library reference services. Topics addressed include unobtrusive testing; measuring the accountability of reference librarians by behavioral rather than factual evaluation; on-the-job training of reference librarians; and faculty expectations of academic reference librarians. (52 references)…

Discussion of off-campus library services focuses on a literature review of surveys on reference services to off-campus users that investigated the philosophy of service, student demographics, the reference environment, materials provision, theory versus practice, reference assessment and guidelines, local library partnerships, and future trends.…

Stresses the need for understanding the barriers to effective library use resulting from the diversity of users and the overwhelming amount of information available. Guidelines are suggested for use by academic librarians in evaluating facilities, services, and staff to assess their effectiveness in welcoming users and validating their information…

Includes five articles that discuss (1) outcomes assessment in higher education; (2) the librarian's role in academic assessment and accreditation; (3) what library skills to teach high school students; (4) an innercity high school library programs; and (5) accountability for bibliographic instruction programs in academic libraries. (69…

Presents a model that can be used to develop or expand academic library services for international students based on survey results from Ohio academic libraries. Highlights include functional barriers, including critical thinking skills; cultural barriers; and model programs, including promotional, instructional, staff development, written,…

Four articles address human factors in libraries, including (1) working with staff and users during library automation; (2) the concepts of diversity and multiculturalism when assessing reference staff and collections; (3) a mentoring program for librarians undergoing tenure review; and (4) patron privacy and the accountability of the reference…

Presents seven articles that discuss reference librarians and technical services librarians; evaluating online public access catalogs; bibliographic instruction and CD-ROMs; interactive multimedia and electronic media in academic libraries; open versus closed stacks for academic library periodical collections; policies and procedures manuals as…

Includes 89 references to materials relating to accountability and evaluation of library reference services. Highlights include research; statistics; planning; user studies; decision making; school libraries; public libraries; academic libraries; and standards. (LRW)