The relation between library instruction and the reference function is explored, noting characteristics and aims of both functions, terminology (bibliographic instruction and library instruction), user attitudes toward library use, correlation of the two services, and purposes of both bibliographic instruction and the reference process. Sixteen…

Explores the feasibility of a centralized, networked reference service in a library setting by comparing traditional reference services at the County of Los Angeles Public Library with a commercial inbound call center. Discusses costs and efficiency when librarians answer questions able to be handled by paraprofessionals. (Author/LRW)

This study compares attitudes of top level academic library managers with those of middle managers toward the provision of bibliographic instruction. Highlights include hypotheses and research questions; review of literature (doctoral dissertations, journal articles, reports, guidelines); methodology (design, population and sample, data…

Describes the use of Compact Disc-Interactive (CD-I) and Commodore Dynamic Total Vision (CDTV) technology in school library media center reference services. CD-I and CDTV are compared to CD-ROM regarding hardware, editing, and software; and to videodisks regarding hardware, analog/digital, standardization, audio/video, and cost. (Contains 12…

Discusses the need for information on ethnic groups in academic library reference departments; describes the use of automated indexes, CD-ROM, and online databases; and gives examples of indexing and usage of terms related to Southeast Asians in four CD-ROM databases: InfoTrac EF (Extended Family), ERIC, PsycLIT, and Business Periodicals Index.…