Discusses women's information needs and the lack of published literature and research on this topic. Identifies subjects of interest, as well as current trends in commercial electronic information systems and telecommunications that make the issue of information needs research and analysis urgent. (Author/AEF)

Presents a fictional scenario of library reference service for the first part of the 21st century. Examines 10 major social trends for the 1990s; critiques services in terms of these trends and notes the library's role and the need to incorporate them into reference services. (Author/AEF)

Reference librarians must determine the unique information needs of patrons and develop and market appropriate collections and services. The changing instructional paradigm in education provides an opportunity for encouraging information use and literacy for the educational community. Discussion includes information seeking and library use by…

Examines three publications as guides for evaluating library reference services and the potential of one for the development of children's services. Highlights include public library planning, limitations, output measures for children's materials and information services, and the library role. (AEF)

Librarians will have to become more adept in the future in developing ways to assist users in narrowing or focusing information searches. Examples are provided of attempts by library and information professionals to help users cope with the problem of information overload. (Author/AEF)

Through a review of literature, information-seeking characteristics of multiethnic groups are identified. Discusses barriers to communication in libraries, program development for patrons for whom English is a second language, needs assessments, outreach, training, and recruitment. (AEF)

An econometric model of library reference service is suggested for revision and improvement of current services. Discussion focuses on costs and budgets, expanding needs, and community support. (AEF)

Discusses implications for restructuring library reference services suggested by information needs and information-seeking behavior of scientists. Highlights include scientific and informal communication, accessibility and creativity, and a holistic approach to user-centered services. (AEF)

Reviews studies exploring the information-seeking behavior of social science researchers and discusses implications for the development of reference services. Identifies the importance of journals, use of citation information from journals, colleagues and conferences as information sources, and infrequent use of library resources. (Author/AEF)

Describes a collection development project to assess the African American materials in the Georgia State University library from an interdisciplinary point of view that grew into a continuing strategy of collaboration. Highlights include bibliography checking; individual and group initiatives; local library cooperation; and budgetary support.…

Discusses ways in which academic and public librarians can provide help with multicultural and international topics in spite of unhelpful subject headings and weak collections, including an awareness of cultural bias; collection policies to support diversity; relearning the collections and access strategies; and restructuring reference searches.…