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A Matter of Focus: Reference Services for Older Adults.
Peer reviewed Peer reviewed
Van Fleet, Connie – Reference Librarian, 1995
Reference librarians can adapt services for older adults through interviews using interpersonal communication skills. Reader's advisory services, programming, and outreach activities should be focused to target older adult users. Information about issues of family relationships, health, housing, legal and financial affairs, and leisure can be…
Descriptors: Information Sources, Interpersonal Communication, Interviews, Library Development
The Changing Instructional Paradigm and Emerging Technologies: New Opportunities for Reference Librarians and Educators.
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Sisson, Lorene; Pontau, Donna – Reference Librarian, 1995
Reference librarians must determine the unique information needs of patrons and develop and market appropriate collections and services. The changing instructional paradigm in education provides an opportunity for encouraging information use and literacy for the educational community. Discussion includes information seeking and library use by…
Descriptors: Information Literacy, Information Seeking, Instructional Materials, Librarians
Kids Count: Using Output Measures to Monitor Children's Use of Reference Services.
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Walter, Virginia A. – Reference Librarian, 1995
Examines three publications as guides for evaluating library reference services and the potential of one for the development of children's services. Highlights include public library planning, limitations, output measures for children's materials and information services, and the library role. (AEF)
Descriptors: Childrens Libraries, Evaluation Methods, Guides, Library Development
Assessment and Accountability in Reference Work. Part IV: Taking Human Beings into Account.
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Nuckolls, Karen A.; And Others – Reference Librarian, 1992
Four articles address human factors in libraries, including (1) working with staff and users during library automation; (2) the concepts of diversity and multiculturalism when assessing reference staff and collections; (3) a mentoring program for librarians undergoing tenure review; and (4) patron privacy and the accountability of the reference…
Descriptors: Academic Libraries, Academic Rank (Professional), Accountability, Cultural Pluralism