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McMullen, Susan – RSR: Reference Services Review, 2001
Discusses the need for an intuitive library information gateway to meet users' information needs and describes the process involved in redesigning a library Web site based on experiences at Roger Williams University. Explains usability testing methods that were used to discover how users were interacting with the Web site interface. (Author/LRW)
Descriptors: Academic Libraries, Computer Interfaces, Higher Education, Information Needs