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Peer reviewedCline, Gloria S. – RQ, 1987
Discussion of problems of interlibrary loan services highlights high prices, confusing terminology, poor invoicing practices, and restrictions on lending. Two tables show charges for lending/photocopying and number of items loaned in selected private and public university libraries in 1974/75 and 1983/84. Twenty-six references are listed.…
Descriptors: Academic Libraries, Costs, Fees, Higher Education
Peer reviewedBlazek, Ron; Bilal, Dania – RQ, 1988
This study of the online catalog at a large academic library focuses on the nature of problems for which users seek librarians' assistance. Characteristics of users, types of searches, kinds of problems, the effect of prior experience with the system, and user suggestions for improving the system are examined. (10 references) (Author/MES)
Descriptors: Academic Libraries, Case Studies, Higher Education, Online Catalogs


