Thirty-five library school students enrolled in a course at Peabody Library School on Bibliography of the Social Sciences" were asked to latch on to a graduate student in one of the social sciences, discover his library needs, and see what could be done to meet them. (MM)

The pathfinder format (which includes topic definitions, subject headings, classification numbers, introductory sources, reference works, and documents) is used in teaching reference work in specific subject areas. (LS)

Two problems in the education of reference librarians and the efforts made by a project to remedy them are discussed in this article: unsatisfactory teaching methods, and variation of education and skill among students. (Author/SJ)

Good reference librarians need to be good interviewers. Unfortunately most librarians have not learned to use the technique of open questions to obtain information about the user and what he is looking for. Examples of open and closed questions with typical responses are given. (4 references) (DH)

Six decision-making steps of the reference process were isolated through development of a model reference query. Instructional modules for each of the steps are described. The program is suitable for library school students or library paraprofessionals. (JAB)

This section contains: A Librarians Teaching Experience--Some Reflections,'' Undergraduate Reference Aids,'' Politics of Press Proliferation,'' Local History Organized,'' Readex Microprint and the GPO,'' Teasdal-Rossett, Ghost,'' Hospital Reference Service,'' Service to the Spanish Speaking,'' The Oral History Program,'' An Overview of…

Difficulties involved with serving users are well known, but until now no one has tried to determine the percentage of those users who have questions but don't ask the librarian for assistance. This survey attempts to identify such users and discover why they don't ask. (16 references) (DH)

Provides background on concept mapping and discusses concept maps drawn by library science graduate students in a reference and information services course. Applications of concept mapping of significance to librarians--in reference service, instruction, and research--are considered. Several sample concept maps are included. (19 references) (MES)

Students of reference work need help in developing search strategies. The general knowledge of the student and the size of the collection should be considered, then decision factors such as language, time available, amount of information required and space can be ranked. (2 references) (DH)

A new course at the University of California School of Library Service, Los Angeles, which involves actual library reference desk experience is described. (2 references) (NH)

Eight librarians express their views on the state of the libraries' reference services with some suggestions for their improvement. (37 references) (NH)

Discusses the need to educate the library's professional reference staff in online searching so that subsequent training on the job will be more effective. (FM)

Discusses the relationship between online searching and reference librarianship and the need to examine the educational theories of both together. The need to discover success factors of online searchers and apply that knowledge to the selection and training of reference librarians is also explored. Twenty-one references are provided. (EJS)

Presents findings of a survey of 63 ALA-accredited library education programs asked to list specific titles presented in their reference courses. Tables provide data from 31 schools: total number presented at each; total number by category; specific titles by category; and distribution by number and by category. (JD)