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Peer reviewed Peer reviewed
RQ, 1995
Provides a framework of topics that should be covered by a policy manual on cooperative reference services. It is organized into sections on mission statement, administration, delivery of services, and evaluation of services, and is intended for use in conjunction with existing RASD (Reference and Adult Services Division) documents. (Author)
Descriptors: Cooperative Programs, Evaluation, Guidelines, Library Administration
Peer reviewed Peer reviewed
Wilson, Lizabeth A., Ed.; Arp, Lori, Ed. – RQ, 1995
The University of Washington (Seattle) developed an administrative process that integrates user needs assessment. The user-centered library is defined and assessment initiatives including policies, surveys, analysis of resource allocation, and professional development are discussed. (AEF)
Descriptors: Higher Education, Library Administration, Library Development, Library Policy