Discusses the application of statistical sampling to the compiling of reference-desk statistics, and describes a technique that uses the Pearson correlation procedure of SPSS (Statistical Package for the Social Sciences) to determine appropriate sampling periods for keeping reference desk statistics at the University of Missouri at St. Louis. (FM)

Presents a method for determining the number of days on which questions must be counted in order to achieve a given precision and confidence in reference statistics. (Author/PF)

Presents a method for collecting reference desk statistics in machine-readable form using optical marks. Useful data categories are identified, and figures illustrate how data can be recorded for each category. Ten references are listed. (FM)

This paper presents a plan for obtaining statistical information for justifying budget requests, planning staffing, and assessing service without placing heavy burdens on the staff. (Author/JAB)

Examines quantitative and qualitative evaluation and analysis of Washington State Library reference activities, based on research activities of the Consortium for Public Library Innovation. Several methods of data collection for a sample day are discussed, including a user ticket and a patterns of information requests form. (Author)