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Download full textBrander, Rosemary A.; Paterson, Margo; Chan, Yolande E. – Qualitative Report, 2012
Healthcare organizations are striving to meet legislated and public expectations to include patients as equal partners in their care, and research is needed to guide successful implementation and outcomes. The current research examined the meaning of customer service as related to the culture of care relationships within a Canadian hospital in…
Descriptors: Health Services, Administrator Role, Foreign Countries, Patients
