Libraries should begin to revise service policies to include cultural competency approaches to ensure they provide students a reliably inclusive experience with our services. Many non-LIS disciplines have established easy to borrow practices that libraries can adapt for these purposes. Revision of policies is not enough, however, and inclusive…

As academic libraries are instituting 3D printing into their services, assessment of these programs is necessary. This paper analyses the 3D printing program at an academic library from inception through the one thousandth print request. Information such as who was using the library's 3D printers, were they associated with specific departments on…

Library and information science literature tells a story of the recent surge in creation the copyright librarian positions in academic libraries from identification of need to construction of job responsibilities and position requirements. This article seeks to continue the story by identifying what information materials and services the…

Some academic libraries use service philosophy statements to strengthen the quality of their service culture. A service philosophy statement communicates directly to users what they can--and should--expect from the library. This article describes a study in which the authors applied qualitative content analysis to service philosophy statements.…

As an alternative to large-scale outreach events, three public services librarians created a series of small-scale outreach events aimed at educating graduate students about library services and increasing positive perceptions of the library. The librarians ran five events with a 2:1 student-to-librarian ratio, and one event with a 13:1…

This study analyses fifteen months of circulation data from a popular titles collection at a regional campus undergraduate library. To better understand how popular titles collections in academic libraries are used, this data analysis shows a breakdown of use amongst the entire campus population (students, faculty, and staff). Faculty are the most…

Librarians and staff at a public university drew upon previous experience with instructional games to develop, implement, and assess a card game as a library orientation activity for new transfer students. This project was shaped by a desire to meet transfer students' unique needs as well as the logistical constraints associated with the…

The Internet Resources column is designed to be a clearinghouse for free, online websites or apps; each column focuses on a theme relevant to current issues and trends in academic libraries and features resources selected to make the lives of public services librarians easier. While academic library budget woes may not be quite as drastic as they…

The University of Baltimore Library was recently renovated. Part of the design in the newly renovated space was having one single service point, that we call the Information Desk. This desk serves as the public facing portal for what was previously three public facing service points to services by three separate departments, Academic Success,…

The Future Voices in Public Services column is a forum for students in graduate library and information science programs to discuss key issues they see in academic library public services, to envision what they feel librarians in public service have to offer to academia, to relate their visions for the profession, or to describe research that is…

In this study, researchers used basic qualitative research to understand the spaces, resources, and services available to K12 students in their school libraries. Using observation and semi-structured interviews with K12 teacher librarians, this research allowed for a comparison of the K12 and post-secondary environments through which the authors…

This article presents an innovative textbook reserve program at a mid-sized academic library. Research conducted subsequent to the program's launch showed a positive correlation between students' use of the program and their perceived academic success. In addition, the program has proved effective at helping students with college affordability.…

Veterans are a unique population that can be found in libraries across the United States. Libraries of all types are developing new approaches to the veterans in their patron populations in the wake of the wars in Iraq and Afghanistan. This study identifies several common strategies that libraries, especially public and academic libraries, are…

The Future Voices in Public Services column is a forum for students in graduate library and information science programs to discuss key issues they see in academic library public services, to envision what they feel librarians in public service have to offer to academia, to tell of their visions for the profession, or to tell of research that is…

The aim of this study is to show student perception of the value of library reference and consultation work in the building of information literacy skills. Using student answers to questions about library research help received in a required first year course, the authors analyzed motivations for use of librarian aid, and the types of assistance…