Data were collected from 12 states with Certified Public Manager training programs to establish benchmarks. The 38 benchmarks were in the following areas: program leadership, stability of administrative/financial support, consistent management philosophy, administrative control, participant selection/support, accessibility, application of…

An action research study examined the effects of executive coaching in a public municipal agency. A conventional training program followed by one-on-one executive coaching had 31 participants. Training increased productivity by 22.4%, whereas coaching produced a productivity gain of 88%. (JOW)

Analysis of 51 of 80 project proposals, the capstone exercise of the Arkansas Certified Government Manager program, showed that nearly half dealt with new technology/services and 65% were implemented. The exercise promotes state agency analysis, discussion, and action regarding the issues or problems addressed by the projects. (SK)

In focus groups, state administrators suggested management development needs in four skill areas: general administration and organization, technical and quantitative, analytical and conceptual, and human skills. Participants wanted training immediately applicable to the job and delivery conductive to adult learning. A seven-level curriculum was…