NotesFAQContact Us
Collection
Advanced
Search Tips
Descriptor
Library Planning2
Library Services2
Objectives2
Community Needs1
Evaluation Methods1
Library Facilities1
Library Personnel1
Library Policy1
Library Standards1
Measurement Techniques1
Program Implementation1
Public Libraries1
Users (Information)1
More ▼
Source
Public Libraries2
Author
Kotch, Marianne1
Lisker, Peter1
Publication Type
Journal Articles2
Reports - Descriptive2
Education Level
Audience
Location
Vermont1
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Showing all 2 results Save | Export
Using the "New Planning for Results" Process To Create Local Standards of Library Service.
Peer reviewed Peer reviewed
Kotch, Marianne – Public Libraries, 2002
Discusses "The New Planning for Results" manual published by the American Library Association that helps create local standards of public library service, and provides implementation examples based on experiences in Vermont. Highlights include evaluating community needs; service responses to those needs; developing library objectives;…
Descriptors: Community Needs, Library Planning, Library Services, Library Standards
The Ties that Bind: Creating Great Customer Service.
Peer reviewed Peer reviewed
Lisker, Peter – Public Libraries, 2000
Offers suggestions for libraries on how to develop a customer service plan to provide excellent service, create a positive environment for staff members, foster new and continued positive relationships with patrons, and evaluate customer service goals and objectives. Also discusses policies and building appearance. (Author/LRW)
Descriptors: Evaluation Methods, Library Facilities, Library Personnel, Library Planning