Examines the practical details of setting up live online reference services in libraries. Topics include choosing software; differences between licensed and hosted applications; models used to implement virtual reference services; how libraries are using these services in day to day operations; and marketing strategies. (Author/LRW)

Discusses the goals of public libraries in the 1990s: (1) to provide recreational reading materials, and (2) to provide information. Presents a model that divides library services into community resource centers, which focus on community education based on community needs, and local information centers where information can be accessed…

Discusses the provision of HIV-AIDS information by public libraries in rural communities through collaboration and networking with social services agencies as well as standard library-based methods of information delivery. Suggests useful materials and provides models and examples for successful program implementation. (JKP)

Discusses the role of libraries in the Arizona Strategic Planning for Economic Development Project. Highlights include the Arizona example; survey results and implications for libraries; the Economic Development Information Center (EDIC), the project's players, collection development, and training sessions; some success stories; and the future of…

Provides an overview of the North American Interlibrary Loan (ILL) and Document Delivery Project that was initiated by the Association of Research Libraries to facilitate the delivery of materials to users at manageable costs. Highlights include vendors; management and financial software; standards; library policies; organizational and service…