Presents revision of the original "Guidelines for Establishing Information and Referral Service in Public Libraries," adopted by the Public Library Association Board of Directors on January 22, 1980. The revision approved on January 8, 1985, reflects changes in terminology and in the information and referral field during past five years. (EJS)

Discussion of the need for strategic planning in public libraries highlights a case study of a small resort town library, the Crawford Memorial Library, in Monticello, New York. Deciding on specific library roles and planning their implementation are described, and the importance of environment and competition in strategic planning is explained.…

Describes a project in which 15 public libraries in the Bay Area Library and Information System undertook simultaneous local planning using the Public Library Development Program planning and role setting process. Areas discussed include planning team workshops and meetings, implementation of the planning process, writing the planning document,…

Presents transcript of interviews with three administrators of small rural libraries. Highlights include state and national encouragement of marketing efforts; funding for in-service education for rural public librarians; changing roles of rural public libraries; library standards; and advice for newly appointed directors. (LRW)

Includes three articles that consider the effects of the Internet on public library reference services. Highlights include the reliability of Internet information sources, its timeliness as a tool for information access and dissemination, the Internet as change agent for libraries; reference publishing, helping the searcher refine requests, and an…