The participant evaluation of an intensive, research-based institute about emergent literacy and public library service for young children demonstrates current "best practice" strengths and weaknesses. Children's librarians indicate which services, attitudes and skills, organizational structures, and resources are being implemented in…

Describes a plan developed by the Phoenix Public Library that involved all librarians working in branches in defining what constitutes excellence in professional performance in the areas of collection development, reference and reader's advisory services, and community interaction. Characteristics related to excellence are identified, and…