Discusses the advantages of evaluation of library services and provides examples of decisions that might be aided through evaluation. The three attributes of library service of most concern to the evaluator--costs, effectiveness, and benefits--are considered. Describes general principles of cost-effectiveness and cost-benefit studies in the…

Public library services are being modified or changed by the Internet. Questions about how to evaluate and measure electronic services have become increasingly important. This article presents an analysis of some ways to create, define, and institute electronic network measures. (Author/AEF)

Offers suggestions for libraries on how to develop a customer service plan to provide excellent service, create a positive environment for staff members, foster new and continued positive relationships with patrons, and evaluate customer service goals and objectives. Also discusses policies and building appearance. (Author/LRW)

Discussion of public library standards focuses on an examination of four quantitative standards: hours of service, library resources, library staff, and library operating budgets, to determine if any agreement exists about them among states. Results indicate that there is no consensus regarding public library standards or approaches to public…

Describes Education Information Centers (EICs) in public libraries in New York, Michigan, Pennsylvania, Washington, and Nebraska that have been funded by the Kellogg Foundation to serve adults who are in a job, education, or career transition. Career assessment software is reviewed, outreach strategies are described, and future plans are…

Discusses the impact of the Library Services and Construction Act (LSCA) on state prison libraries. Evaluations of the LSCA are reviewed; the effectiveness of the LSCA in the areas of library budgets, staff, and book collection size is considered; and recommendations for further research are suggested. (22 references) (LRW)

Describes research on the impact of preschool storytimes on emergent literacy, with the intent of guiding the implementation of such needed research. Discusses the significance of this research to public librarians and describes the methodology, consisting of two phases and a pretest and posttest, and the scoring instruments and data analysis.…

Three urban library systems asked their patrons to read descriptions of seven library roles and to select the role that best described why they were visiting the library. From these patron surveys, each library system was able to develop profiles of the roles that its libraries play in the community. (Contains two references.) (SLW)