Discusses the history of backup reference service in the state of New Jersey including the transition from regional backup service; describes the current statewide service; and considers future service possibilities in light of recent trends, including a decrease in the number of reference questions being received in libraries. (LRW)

Examines the practical details of setting up live online reference services in libraries. Topics include choosing software; differences between licensed and hosted applications; models used to implement virtual reference services; how libraries are using these services in day to day operations; and marketing strategies. (Author/LRW)

Traditional output measures for library services do not address the use of electronic resources and services, and national efforts to formulate such measures have failed. Describes the efforts of the Federal State Cooperative System for Public Library Data to identify output measures and the merits of various measures for local use of electronic…

Presents ideas and strategies to enhance digital reference services available via the Internet in public libraries. Describes print publications which include Web reference columns; subject guides, both print and online; and the resources of the Internet Public Library and other virtual reference desks. (LRW)

Includes three articles that consider the effects of the Internet on public library reference services. Highlights include the reliability of Internet information sources, its timeliness as a tool for information access and dissemination, the Internet as change agent for libraries; reference publishing, helping the searcher refine requests, and an…