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| Community Information Services | 1 |
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| Public Libraries | 2 |
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| Adams, Irene | 1 |
| Tour, Debra E. | 1 |
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| Journal Articles | 2 |
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| Reports - Evaluative | 1 |
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Peer reviewedTour, Debra E. – Public Libraries, 1998
Describes how the Orange County (Florida) Library System separated walk-in and phone-in reference services. Discusses telephone reference services, the Quest Line database, staffing and resources, results, and keys to success. Includes the Quest Line work flow chart. (PEN)
Descriptors: Databases, Flow Charts, Library Services, Program Descriptions
Peer reviewedAdams, Irene – Public Libraries, 1993
Describes a county library system's experience with a computerized information and referral system and highlights strengths and weaknesses of the systems. Strengths included the library maintaining control, with other agencies participating; using existing programs and databases where possible; and establishing copyright. Problems included not…
Descriptors: Automation, Community Information Services, Databases, Grants
