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Peer reviewedO'Neill, Nancy – Public Libraries, 1999
After 10 years of experience, the Santa Monica Public Library (SMPL) advocates e-mail reference as an essential service that provides a personalized, convenient, and accessible service for a growing constituency. Discussion includes e-mail reference service parameters and challenges and opportunities. Presents suggestions for public libraries just…
Descriptors: Access to Information, Computer Mediated Communication, Computer Oriented Programs, Electronic Mail
