Describes a study that replicated two earlier studies to determine whether environmental factors of reference departments and behavioral characteristics of references staff members had changed over the past ten years. Results emphasize the need for more and better education and training in conducting reference interviews and providing client…

Discussion of public library standards focuses on an examination of four quantitative standards: hours of service, library resources, library staff, and library operating budgets, to determine if any agreement exists about them among states. Results indicate that there is no consensus regarding public library standards or approaches to public…

Investigates how the needs of adult new readers are being met in five North Texas public library systems using the PLA's (Public Library Association) list of recommended titles for "Adult New Readers" for 1993-97 as the comparative sample. All the libraries had titles from the sample, though there was considerable variance. Only one…

Describes the incongruence between the service priorities of the public library community and the public. The results of a public poll on library roles (e.g., educational support, independent learning, preschool programs, community information, reference, and popular materials) and an analysis of public library data for 1992 are compared and…

Describes results of a 1986 survey of adult public library users in Mississippi. Data are reported on occupation, age groups, sex, level of education, frequency of visits, and services used; and results are compared with the findings of surveys of public library patrons in other states. A copy of the questionnaire is included. (six references)…

Two Wisconsin public library systems conducted a planning process for library services to special needs users during 1985-86. The needs assessment process used and the results obtained are described in detail and the two approaches used are compared. (One library collected more qualitative data and the other more quantitative data.) (EM)

Presents an overview of the benefits of portable library structures and discusses results of a national survey of 16 public library systems representing 18 portable facilities. Findings relate to common locations, user groups, cost effectiveness, advantages, and staff reactions. (Contains 10 references.) (EAM)

Presents results of a study that examined the kinds of statistics on children's services collected by state library agencies and juvenile circulation statistics collected by individual libraries. Data on libraries are compared according to the size of the library; and the incidence of automated systems for various sizes of libraries is reported.…

This preliminary study suggests that the same level of timeliness and accuracy can be obtained for answers to reference questions using resources in freely available World Wide Web sites as with traditional print-based resources. Discusses implications for library collection development, new models of consortia, training needs, and costing and…