Discusses four competing public images of the public library and its relation to information technology, as identified in recent research: the traditional library, the resisting library, the adapting library, and the co-opted library. Suggests that the public perceives the management of public information as a complex problem requiring a variety…

Argues that obstacles exist in the Public Library Association (PLA) planning process that can be resolved by developing relationships between materials in the collection and PLA roles. Proposes changes to help reduce conflict in the PLA planning process and discusses process obstacles, relationships as the key providing better service, and…