The arrival of a new generation of students, known as the Net Generation (Junco, 2010), into colleges and universities has demanded changes to the traditional administrative and support services provided on campuses across the nation. In times of ever-changing technological advances, colleges and universities have begun to utilize new and…

Educational institutions of all levels invest large amounts of time and resources into instructional technology, with the goal of enhancing the educational effectiveness of the learning environment. The decisions made by instructors and institutions regarding the implementation of technology are guided by perceptions of usefulness held by those…

Customer loyalty on websites, "e-loyalty", is reflected on customer behavior, regardless of online or offline business. Specifically, it is believed that customer loyalty on a website is strongly associated with website service quality. This study rigorously reviewed previously reported research in the website service quality dimensions and…