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Direct linkHejazi, Sara – ProQuest LLC, 2009
Organizations worldwide have been turning to Six Sigma program (SSP) to eliminate the defects in their products or drive out the variability in their processes to attain a competitive advantage in their marketplace. An effective certification program has been touted as a major contributor to successful implementation of SSP. An effective…
Descriptors: Expertise, Predictor Variables, Intention, Information Systems
