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Evaluating the Implementation of a Training Program for Improving Quality Service: An Action Research Study
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Pierre, Ketly Dieudonne – ProQuest LLC, 2014
There is a need to implement a comprehensive training program to build employees' knowledge, skills, and attitudes in order to improve quality service at ABC Restaurant because of a surge in customer complaints. The purpose of this study was to develop a training program that included an employee handbook as a training tool, a handbook designed…
Descriptors: Action Research, Program Evaluation, Program Implementation, Dining Facilities