Empathic design involves two social practices -- one is collaboration with users to elicit and make a meaning of user experiences, and another is intrateam collaboration to develop a mutually understood, agreed-upon interpretation of user experiences among team members. This study is focused on the latter phenomenon, conceptualizing this social…

Champion Academy teachers in this mixed methods action research case study illuminate the conditions which support or hinder the process of making collective commitments with "cycles for iterative improvement." The results of the study demonstrate how closely connected process is to outcome in the work of school improvement. Since the…

Organizations need to develop innovations to meet emerging problems and challenges due to increasing global competition, customer expectations, or market changes. Responding to these challenges requires employees to create solutions within their organizations, such as new products or processes. While some research has found crucial roles of…