The problem addressed in this research is call center phone employees are subject to disciplinary action up to and including termination of employment based on their performance when they are all trained using the same training class using the same training method. Call centers have been a revenue generating department for many organizations.…

This study investigated the self-directed learning (SDL) attributes of call center employees and explored the impact of an adaptive learning intervention used within the corporate training program. In order to explore the perception of the learners, the self-rated scale of self-directed learner readiness (SRSSDLR) survey instrument was used to…

This study analyzed participants' perceptions regarding a sales training program before and during the COVID-19 pandemic. Using a descriptive research design, a survey was administered to 53 participants that examined the training methods used, topics covered, and their overall satisfaction with the program. The participants were assigned to…

The purpose of this qualitative case study was to explore how supervisors at a four-year, public, Hispanic-serving institution in Southern California described their process for socializing new Student Affairs professionals. Data from interviews and documents were analyzed to describe how supervisors initiated opportunities for relationship…

The topic of this study was the perception of online learning in an exploratory context. The problem addressed the high attrition rates among first-year employees in the financial industry. The problem negatively impacted the overall well-being of organizations, customers, and employees. The study aimed to explore new employees' and managers'…

The need for more paraprofessionals is growing due to the increasing number of students who are qualifying for specialized educational support. In addition, paraprofessionals have been called upon to provide support in the general education setting in schools. This research study was designed to determine the impact of online paraprofessional…

Development and Training are issues of great importance in industry--including: production, healthcare and service--today as US organizations alone spend $126 billion annually on employee training and development. In particular; many industries that experience growing skill gaps in their employees are looking into how to develop skills internally.…

Workforce training is needed throughout the construction industry to create and maintain competent workers; unfortunately, most construction training and education research focuses on university student education. The focus of this dissertation research is the current state of educational-theory embedded construction workforce training, how such…

Job readiness programs assist individuals with gaining the necessary information to obtain and keep employment. The research study was an investigation of the reasons for the low enrollment and low success rate for the Midlands Fatherhood Coalition Job Boot Camp program in Richland County SC. With the completion of the study the researcher gained…

This project consists of a problem-based learning project centered on the level of teacher and administrator preparedness in identifying, preventing, and reporting bullying in the state of Missouri. New legislation mandates districts to provide training to staff to prepare them for addressing bullying, which has become a concern in the United…

This study examined key approaches that could be used in evaluating and improving employee training in universities. The purpose of this study was to investigate the extent to which employee training opportunities at one university used collaboration and technology, identify the foci of the training opportunities, and describe employees'…

For typically developing adolescents, Piaget (1932/1965), Kohlberg (1971), Vygotsky (1935/2011), and Erikson (1964) described key transitions as having happened naturally as the child aged. In adolescents with visual impairments, key transitions are often reached much later than are developmentally appropriate due to the lack of specific…

Economic conditions require a workforce of lifelong learners. Regional Occupational Programs (ROP) provide career technical education that engage every student in high-quality, rigorous and relevant education to help students become career and college ready. The purpose of this mixed methods study was to gather both quantitative and qualitative…

Women's education has been promoted as both a key objective of the global campaign for gender equality and as a "sine qua non" of long-term sustainable development. In the extant literature, non-formal education has been advanced as a tool for social change and women's empowerment. Moreover, recent reports published by international…

This qualitative Interpretative Phenomenological Analysis (IPA) study explored the subjectivity of the phenomenon of homelessness among women with children. The study examined the perceived critical incidents homeless women with children ascribe to their homelessness alongside the perceptions held regarding the accessibility of available resources…