The following study was framed around a simple question: when a group of people is engaged in video conferencing, "what sort of things can they do to improve their group dynamics?" This is an important question for current and future educational practice because web-based video conferencing has increasingly become an important tool for…

In this case study, the researcher observed the social interactions within a Web 2.0 learning environment to examine the nature of the learner social presence. Social presence is essential to facilitate group cooperation and plays a central role in establishing learners' sense of belonging and social cohesion to the group. Social presence is…