Net Promoter System (NPS) is well known as an evaluation measure of the growth engine of big companies in the business area. The ultimate goal of my research is to build an action rules and meta-actions based recommender system for improving NPS scores of 34 companies (clients) dealing with similar businesses in the US and Canada. With the given…

The development and diffusion of information and communication technologies, particularly the internet, creates a worldwide trend of using ICTs and the internet to deliver public services. This new form of electronic administration--e-government--potentially offers great benefits to society in that it can enhance public service efficiency,…