Researchers have noted the limited amount of scholarly explorations of the practice of outsourcing administrative services in higher education. This dissertation seeks to add to the body of literature pertaining to the subject by examining the experiences of three universities that grappled with the decision. Using a qualitative approach and a…

Recent research on education and Latina/o immigrants has indicated an escalating crisis, but few studies have focused on why so few immigrant students participate in higher education, or why many leave college before receiving degrees. Past research has been largely quantitative or theoretical, and offered little qualitative insight into the…