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Direct linkSherry Lee Hansberry-Brown – ProQuest LLC, 2022
Compliance training can be problematic, especially when training transfer does not occur consistently, as non-adherence to governmental regulations can result in monetary sanctions. The purpose of this qualitative action research case study was to explore employees' perceptions of and experiences with the User Design intervention process, as they…
Descriptors: Transfer of Training, Compliance (Legal), Usability, Design
