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Direct linkRobert Lesley – ProQuest LLC, 2024
The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…
Descriptors: Staff Orientation, Performance Based Assessment, Quality Assurance, Utilities
Craig, Joseph Dean – ProQuest LLC, 2010
My dissertation research concentrates on the causes, motivations, and results of electricity restructuring, and research on the effectiveness of economic teaching and retention. The first chapter looks at motivations for electricity restructuring in the United States in terms of the Interest Group and Public Interest setting. The second chapter…
Descriptors: Undergraduate Students, Economics Education, Industry, Microeconomics
