This dissertation studies three incentive issues in information security management. The first essay studies contract issues between a firm that outsources security functions and a managed security service provider (MSSP) that provides security functions to the firm. Since MSSP and firms cannot observe each other's actions, both can suffer…

Complaining is a fundamental human characteristic that has prevailed throughout the ages. We normally complain about something that went wrong. Patient complaints are no exception; they focus on problems that occurred during the episode of care. The Institute of Medicine estimated that each year thousands of patients die due to medical errors. The…