Traditional information systems return answers after a user submits a complete query. Users often feel "left in the dark" when they have limited knowledge about the underlying data, and have to use a try-and-see approach for finding information. The trend of supporting autocomplete in these systems is a first step towards solving this problem. A…

In spite of the goodwill and best efforts of software engineers and usability professionals, systems continue to be built and released with glaring usability flaws that are costly and difficult to fix after the system has been built. Although user interface (UI) designers, be they usability or design experts, communicate usability requirements to…

Visions of future computing in residential settings often come with assumptions of seamless, well-functioning, properly configured devices and network connectivity. In the near term, however, processes of setup, maintenance, and troubleshooting are fraught with difficulties; householders regularly report these tasks as confusing, frustrating, and…