Adult learners represent a significant, and growing, portion of enrollment at higher education institutions. Despite their growing enrollment, adult learners are not retained at nearly the rate of their "traditional" peers, leaving colleges and universities with the need to identify programs and services that specifically address the…

This study used a needs assessment, process analysis, process design, and textbook design to develop a new process and new textbook, based on Cargile-Cook's layered literacies, Quesenbery's five qualities of usability, and Carliner's information design theories, for use in technical writing service learning courses. The needs assessment was based…